Customer centric experiences are empowering the global economy. Transform your business process, services, tools and operations with technology to adapt and win the digital needs that the new era is pivoting to.
While mobile application development and online presence are surely very important for a modern retailer, only by seamlessly integrating all shopping channels can you open the full potential of your business.
Customer driven profitability is the new revolutionary way forward. Customer journey optimization is the process of analyzing the customer behavior, experience, and interactions to exact ionfer a meaningful insights.
The growing adoption of artificial intelligence (AI) and the massive popularity of chat applications unlock opportunities to automate a number of routine business processes
Beacons connected IoT devices, global inventory visibility and, smart digital hubs/stores and clientele allow for better customer engagement and rich in-store experiences.
Our expertise in warehouse management tools and services can provide a comprehensive end-to-end solution, helping businesses manage their inventory and processes throughout their network.
During the COVID pandemic, as brick and mortar stores were turned into small fulfillment warehouses, the store’s role in omni-channel retail has changed significantly.
Modernization and Industry 5.0 are also moving businesses to plan the data collection platform that involves the selection of the right sensors, integration with edge IOT and common data repository
There is general perception seeing Omni-Channel as an extension of Multi-Channel. But these two have a major difference in their core strategy. Multi-Channel is business focused, channels managed separately and maintained individually.
Omni-Channel is more customer and consumer centric. A centralized system managing all channels. Omni-Channel increases profitability by improving customer experience. Mobile application development and online presence are very important for a modern retailer, but only with seamlessly integrating all shopping channels can you open the full potential of your business. Our 20+ extensive implementation with deep expertise in this space can help define the strategic vision and build the next generation business ready for 2030.
Customer driven profitability is the new revolutionary way forward. Customer journey optimization is the process of analyzing the customer behavior, experience, and interactions to exact meaningful insights. These insights could be used to influence customer shopping behavior directly or indirectly, in turn increasing sales and brand loyalty. Irrespective of the channel customer is using be it a desktop, laptop, mobile or tablets they should all integrate into one continuous journey. Use smart data analytics to tailor the product and services offerings accordingly and provide personalized experiences.
The growing adoption of artificial intelligence (AI) and the massive popularity of chat applications unlocks opportunities to automate a number of routine business processes, such as customer support. Using a smart box to handle most of the typical issues, like answering standard questions or handling returns, retail companies are able to reduce staff, while improving efficiency and customer satisfaction. With Advanced sentiment analysis and review of call logs, you can increase conversion rates as well as drive the right cross sell/up sell strategies.
Beacons connected IoT devices, global inventory visibility and, smart digital hubs/stores and clientele allow for better customer engagement and rich in-store experiences. These technologies offer a wide array of opportunities: from indoor navigation, contextual promotions distribution, and customer self-service.
Our expertise in warehouse management tools and services can provide a comprehensive end-to-end solution, helping businesses manage their inventory and processes throughout their network. With our roots from warehouse management system design and development we can help you configure and optimize on space, stock replenishment and movement of goods within locations/zones. Smart inventory count and alert system can keep process and workflow in control.
During the COVID pandemic, as brick and mortar store were turned into small fulfilment warehouses, the store’s role in omni-channel retail has changed significantly. According to a recent omni-channel fulfillment survey, 37 percent of respondents indicated that they fulfill e-commerce orders from the store. For these orders, 78 percent indicate they pick orders from the front of the store and 48 percent pick from the back of the store. When it comes to last mile delivery, retailers look to emerging technologies for home delivery. Private Fleet and modern transport management systems (TMS) focusing on same day optimization, dynamic delivery appointment scheduling, contactless delivery & smart lockers are some of the key strategies that help retailers to provide seamless delivery experience.
Our Carrier server enables seamless interaction with 400+ carriers/services across the globe and provides same day carrier support as well. Automated package tracking, rate shopping and label based marketing enhances the customer experience while relieving your tech teams of the need to test and certify integrations with individual carriers.
Manufacturing, FMCG and retail supply chain optimization:
Optimize your inventory through our best-in-class Demand forecasting, replenishment optimization and inventory optimization technology that enables you to swiftly adapt to changes in demand and supply while minimizing inventory cost
Modernization and Industry 5.0 is also moving businesses to plan the data collection platform that involves the selection of the right sensors, integration with edge IOT and common data repository with automation of service/operational logs.Our in-house experts understand specific challenges, plan and accelerate fulfilment & enhance customer experience leveraging the above.
In a recent IDC InfoBrief, the survey found that 54% of business owners admit the No. 1 challenge when it comes to meeting digital transformation goals is braiding all of these new solutions and projects into their everyday business and has forecast that global spending on digital transformation (DX) will reach a staggering $6.8 by 2023. Furthermore, due to the impact of Covid-19, International Data Corporation (IDC) forecast that 65% of the world's GDP would be digitized by end of 2022. Hence it is important to ensure that enterprises are taking a modern approach while also meeting the specific needs of their employees and customers.
Digital Transformation is “IN” and the top priority for Retail, FMCG, Manufacturing and Pharma industries. Retailers are trying to optimize their supply chain and expand the clientele while focusing on customer retention. Pharmacies, Manufacturing and FMCG are also hit by supply chain issues beyond their control and looking to predict demand while optimizing inventory. Industry 5.0 is transforming the way machines and human consciousness will come together and enable potentially many new lines of business. This requires modernizing their current data collection process and create new applications/platforms that drive automated, intelligent, and timely inputs to operations and maintenance teams. Some of the top manufacturing companies are also focusing on the Direct To Customer (DTC) approach to enable new avenues of business growth.