Xformics Solutions
Omni Channel Strategy & Architecture

Omni Redefined

Omni initiatives require seamless interactions between multiple business units to provide a unified experience to the customer. Further the need for Omni experience transcends Retail to other verticals in an increasingly connected world. For example, airports may connect with the user across multiple channels such as mobile, intelligent kiosks, PA systems to cater to passenger and airport needs. Manufactures may utilize customer sentiment to identify suitable evolution traits for their products and increasingly service end-customers directly.

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The Need

Defining and implementing Omni Channel Strategy and Architecture is a complex task. There is no set formula you can bank on. Your strategy needs to take into account your brand image, your customer profile and your current technology platform to create the most efficient path to realize YOUR vision. Further, good understanding of pricing strategy, team compensation structure, process optimization, deep understanding of E-Commerce application & Order Management (customers, items, cart management branding), Retail outlet operations, Smart Stores and Inventory Management is required. Let us help you shape your vision with best practices gathered across multiple retailers.

Why Us

We have corporate IT experience leading Omni vision as well as consulting experience implementing Omni solutions at some of the largest retailers such as Lowe’s, Kohl’s and Staples. We have the expertise to guide your strategy and execution across business and IT boundaries to realize your true potential. We are the leaders in realizing the maximum benefit out of Omni initiatives such as Buy Online Pick-up In Store (BOPIS), Buy Online Return In Store (BORIS), Reserve Online Buy In Store (ROBIS), Ship From Store (SFS), Ship To Store (STS), Buy Anywhere Fulfill Anywhere (BAFA), integration with merchandize planning and allocation systems etc.

The How

Once engaged, we will implement our proven methodology that takes you step by step towards defining and executing your Omni strategy We will:

  • Work with you to evolve your Omni Channel strategy by identifying the key decision points and guiding you to make the correct choices in line with your brand image.
  • Help you in re-structuring your organization with minimal changes to enable efficient planning and execution.
  • Guide you through the right choice of technology and tools and help you execute the strategy.
  • Guide you through business process and strategies to deploy buy online pick-up in store, reserve online and pay at store, ship to store, ship from store and related Omni services such as visibility to orders across systems.
  • Help you in optimizing your store work force and advise on creating a coherent strategy to handle Omni operations.
  • Share with you the industry best practices and help define your future roadmap.

We are your partners in managing the end-to-end delivery of Omni initiatives beyond the limited domain of order management.

OMNI CHANNEL USER EXPERIENCE:

We believe UX is influenced by both online and offline traits of a customer. Hence Intelligence derived through a coherent Omni-channel strategy and customer behavior across channels enables creating an experience specifically tailored for each user. Further, in these times of ever increasing privacy regulations, the information must not infringe the privacy of your customers, yet provide them with best experience suited to their needs. Our solutions transcend the traditional ERP applications and create an interactive responsive environment utilizing IoT and AI enabling users to access information seamlessly across brands and transact with ease. Enable your business through our next generation solutions such as endless aisle, grab and go type line bursting solutions, smart associate applications, virtual associates, Chatbots and more.

Omni channel experience should not be limited to the customers, but also pervade through your associates. Connect with us to learn how you associates can be enabled to make intelligent decisions on the fly and how to optimize your workforce.
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